We believe that every patient deserves care that is compassionate, professional, and aligned with the highest standards. In compliance with statutory and regulatory obligations and in adherence to ISO 15189:2022 requirements, we proudly adopt the Patients’ Bill of Rights (PBoR).
The PBoR was created by the Federal Competition & Consumer Protection Commission (FCCPC), the Federal Ministry of Health, and other interested parties to protect the rights of patients across Nigeria. It is a collection of patients’ rights that are found in the Constitution of the Federal Republic of Nigeria, the FCCPC Act, the Child Rights Act, the Freedom of Information Act, the National Health Act, the Hippocratic Oath, and other professional ethical codes and regulations.
The PBoR ensures that patients, laboratory users, and stakeholders are aware of their rights, empowering them to make informed decisions about their care. Here’s what the Patients’ Bill of Rights (PBoR). means for you:
1. Access to Information
As a patient, you have the right to clear and accurate information about your health and diagnostic services. Our team at Agape is committed to providing explanations in a language you understand, ensuring that you are informed at every step of your journey with us.
2. Patient-Related Information
Your health is personal and important. You have the right to know all details related to your diagnosis, results, and recommended procedures. We are here to answer your questions and provide clarity about your diagnostic care.
3. Fee-Related Information
Transparency is a cornerstone of trust. You have the right to know the costs of our services upfront. At Agape, we ensure that there are no hidden charges, allowing you to plan your healthcare expenses with confidence.
4. Confidentiality
Your privacy matters to us. We uphold strict confidentiality standards to protect your personal and medical information. Rest assured that your data is secure and accessed only by authorized personnel.
5. Quality of Care
Agape Laboratories Services is committed to delivering diagnostic services that meet the highest standards of accuracy, reliability, and professionalism. Your right to quality care is at the heart of everything we do.
6. Patient’s Dignity
We treat every patient with respect, dignity, and compassion. Regardless of your background, beliefs, or circumstances, you can expect fair and equitable treatment at our facility.
7. Access to Emergency Care
In urgent situations, you have the right to immediate care. When it matters most, our team is prepared to prioritize emergencies and ensure timely intervention.
8. Visitation
For patients who require support, we recognize the importance of allowing loved ones to be part of the care process. We provide a welcoming environment for visitors within the guidelines of patient safety and privacy.
9. Refusal of Care
You have the right to make decisions about your care, including the right to decline services. Our team will respect your choices and provide information on the implications of your decision.
10. Interruption of Service by Provider
We commit to promptly notifying patients and laboratory users in rare cases of service disruption. Your care remains our priority, and we will work to minimize any inconvenience.
11. Complaints
Your voice matters. If you have concerns about your experience, you have the right to file a complaint. At Agape, we have a transparent and efficient complaints resolution process to ensure that your feedback leads to meaningful action.
Empowering Patients Through Awareness
Our dedication extends beyond providing diagnostic excellence, as we also strive to empower our patients by educating them about their rights. The Patients’ Bill of Rights (PBoR). is more than just a document—it’s our commitment to you, ensuring that your experience with us is respectful, transparent, and patient-focused.
If you have any questions or would like more details about your rights, please don’t hesitate to contact us.
Click HERE to download a copy of the PBoR.